Basketeer is committed to providing the utmost satisfaction to all customers.
The company therefore has a satisfaction guarantee policy

Conditions for changing products

Which is a fault from the production or transportation process

  • Can change to return the original product, new type or product with the same value as the original product
  • In case that a product is exchanged for a higher price, customers will have to pay the difference.
  • In the case of products with lower prices The company reserves the right to return the difference.
  • Customers must keep products that are not of good quality or damaged for confirm and return it to the company.
  • In case that the product is defective or not up to standard customers must notify the company by 6 hours for fresh products or by 24 hours for dry goods. (After receiving the product) *After receiving the product, if it has exceeded the time limit, the exchange will not be refunded.

The company will quickly change and return the product to the customer as soon as possible or by date and time as agreed or within 7 days

Conditions for refunds

  • In case the customer receives the product that does not match the purchase order completely. Or the product is greatly damaged during transportation.
  • The company reserves the right to consider on a case-by-case basis, in detail of all or part of the refunds.
  • The company will refund the money to the customer. In case that a product cannot be replaced or could not find another product to replace.
  • In the event of a refund The customer must provide accounting evidence such as a tax return to the company. In order to process the refund into the client’s account with an estimated period of 3-7 days

Contact to coordinate Tel : Call Center 02-821-5042 or Email : Monday – Saturday 8.00 am.-9.00 pm.