Basketeer is committed to providing the utmost satisfaction to all customers.
The company therefore has a satisfaction guarantee policy
Conditions for changing products
Which is a fault from the production or transportation process
- Can change to return the original product, new type or product with the same value as the original product
- In case that a product is exchanged for a higher price, customers will have to pay the difference.
- In the case of products with lower prices The company reserves the right to return the difference.
- Customers must keep products that are not of good quality or damaged for confirm and return it to the company.
- In case that the product is defective or not up to standard customers must notify the company by 6 hours for fresh products or by 24 hours for dry goods. (After receiving the product) *After receiving the product, if it has exceeded the time limit, the exchange will not be refunded.
Conditions for refunds
- In case the customer receives the product that does not match the purchase order completely. Or the product is greatly damaged during transportation.
- The company reserves the right to consider on a case-by-case basis, in detail of all or part of the refunds.
- The company will refund the money to the customer. In case that a product cannot be replaced or could not find another product to replace.
- In the event of a refund The customer must provide accounting evidence such as a tax return to the company. In order to process the refund into the client’s account with an estimated period of 3-7 days